Shipping policy

 

a. In addition to the Product Price, you must pay the Delivery Fees.
b. The amount of the Delivery Fee may vary depending on the Delivery Address and quantity of Products ordered.
c. Delivery Fees may be calculated on the Site but are subject to change from time to time without notice to you.
d. If the Delivery Address is within our Delivery Area we will arrange delivery of the Goods to the Delivery Address otherwise we will contact you within a reasonable time to discuss alternative arrangements which may include us not accepting your Order.
e. If you change your Delivery Address and the new Delivery Address which you nominate is not in the Delivery Area we will not be obliged to continue to deliver Goods to you but will contact you to discuss alternative arrangements which may include us not accepting your Order or if you have a Regular Delivery Service, us terminating the Regular Delivery Service in which case we will refund any unused portion of any advance payments.
f. If you are receiving a Regular Delivery Service:
i the composition of the Products and the frequency of Deliveries will be determined by the particular Regular Delivery Service you have chosen, however, you may request a change to the composition of Products and the frequency of Deliveries at any time for future Deliveries by giving us notice as set out in clause 18 (subject to any exclusions or limitations that may apply to your particular Regular Delivery Service and which we have informed you of); and
ii you may also request that we cancel a particular Delivery except where the Goods have not already been dispatched.
g. Delivery times vary depending on the Delivery Address. We will use best endeavours to ensure that Goods you Order are delivered to the Delivery Address. However, if our Delivery carriers are unable to deliver the Goods to a Delivery Address you specify (including if there is no-one at the Delivery Address to receive the Goods), our carrier may leave your Goods at the local post office or courier depot and may leave a calling card at the Delivery Address. If a calling card is left at the Delivery Address, you must arrange to collect the Goods from the post office or courier depot (or if applicable, have them re-delivered to your Delivery Address at your cost.
h. Subject to clause 12.11, anyone at the Delivery Address who receives the Goods will be presumed by us to be authorised to receive the Goods on your behalf.
i. We are required by law to give written instructions to the person responsible for delivering the Goods, requiring that the Goods be delivered:

i to the adult person who placed the Order; or
ii in accordance with your instructions, to another adult person at the Delivery Address who can accept the order on your behalf provided they are over the age of 18 years.
j. We may cancel an Order or refuse Delivery and anyone making a Delivery may refuse to deliver the Goods to a person if they fail to provide proof of age satisfactory to us or the person delivering the Goods that the recipient is aged eighteen (18) years or over.
k. Unless otherwise agreed by us, a Delivery will not be made until we receive the Total Payment relating to that Delivery and we reserve the right to cancel any Order or suspend any Delivery if we have not received the Total Payment prior to despatch